Summit Broadband · Field

EVO Swap Request

Every swap needs approval from Anthony or Peterson. No exceptions.
build v7-tutorial

Before requesting a swap, run the basics. Most "swaps" are fixed by relocating the router or splitting the network for old devices.

Field resources — tap to read

Confirm each step. The request button stays locked until the basics are done and the ONT reading is in.

ONT light readings required

SOP range: -14 to -19.5 dB. No more than -1 dB loss NID → ONT. Just type the number — we add the minus for you.

Complete all three checks and enter the ONT reading to continue.

Last step. This gates the job until a manager decides — they get pinged instantly.

The unit you're swapping

Every removed EVO must carry its account # and return to 4558 in Orlando.

Your market
You'll see a confirmation. The tech screen unlocks when a manager approves.