Summit Broadband · Field Operations
EVO Swap Control
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Manual swap entry Approvers only
For techs with no cell service — enter the details they give you and record an approved swap
Decision
⚠ RMA to Evolution Digital ▾
Flagged defective units — shipped back to Evolution| Submitted | Status | Tech | Market | Customer | Account | EVO S/N/MAC | Removed from | Symptoms | Acknowledged | Decided by |
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Live queue & history
| Submitted | Status | Tech | Market | Customer | Account | Property/MDU | EVO S/N/MAC | Removed from | ONT dB ⓘIn-spec ranges — iPhotonix: −13 to −21 dB · Adtran: −10 to −22 dB. Values outside range show red. | Resources | Decided by | Manager reason |
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Technician behavior
Flags techs who swap often but skip the basics — the "swap to swap" pattern| Technician | Swaps | Approved | Denied | Pending | Opened a resource | Fast submits (<45s) | Avg time | Markets | Signal |
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Approver response time Owner only
How long approvers take to decide after a tech submits — visible only to youGuides opened before submitting